You are currently viewing Junior Software Support Officer by Dashen Bank

Junior Software Support Officer by Dashen Bank

Junior Software Support Officer

Place of work- Addis Ababa

DB/ Vacancy-0190/22

Job Summary

  • The Junior Software Support Officer is responsible for providing day-to-day technical support, troubleshooting and root cause analysis of all reported problems related to core banking and interface applications.

Job Requirements

Academic & Professional Qualification

  • Bachelor’s Degree Information Technology or Computer Science or Information Systems Or Software Engineering or Related Fields
  • Relevant professional qualifications and certifications will have added advantage.


  • At least two (2) years’ post qualification experience in a similar role.

Behavioral Competency

  • Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
  • Creativity and innovation skills.
  • Action oriented.
  • Quality focus and attention to detail.
  • Professionalism and integrity in line with Dashen Bank values.
  • Good oral and written communication skills.
  • Critical and analytical thinking and problem solving skills.
  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
  • Good customer relationship management skills (internal and external customers).
  • Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

  • Experience in Core banking system, applications, and related products.
  • Experience with systems planning, security principles, and general software management best practices.
  • Good understanding of the organization’s goals and objectives.
  • Knowledge of applicable data privacy practices and laws.
  • Experience in systems and storage capacity management, maintenance, forecasting and lifecycle planning focused on business requirements.
  • Hands-on knowledge of configuration management tools.
  • Experience in VMware virtualization design, build and administration.
  • Experience with SQL administration and SQL toolsets

How to Apply

1. Interested and qualified applicants should apply through

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

·         Female applicants are highly encouraged to apply