CUSTOMER SALES & SERVICE AGENT I

Position: CUSTOMER SALES & SERVICE AGENT I
Job Time: Full-Time
Job Type: Permanent
Place of Work: Addis Ababa, Ethiopia
Application Deadline: July, 13/2022

Job Purpose

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station, and network Commercial objectives.

Job Outline:

  • Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities, and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions
  • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements, and other details such as check-in place and time.
  • Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings, and upgraded fares.
  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
  • Retail Office only
  • Ensure that all necessary ticket-related documentation is filed, timetables updated, brochures, sales, and promotional material are properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
  •  Support the Customer Sales & Service Team Leader on closing the end-of-day sales and banking monies received.
  •  Support Travel Agents by assisting them in making bookings with special arrangements. Advice and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfill Emirates online queries and other complex activities such as medical cases and special services.

Qualifications & Experience

Commercial/Sales Other:

  • Educated to at least GCSE or O Level standard or equivalent.
  • 2+ years in a contact center or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.

Knowledge/skills: PC-based skills to operate Windows packages including Microsoft Word/ Excel/ E-mail.

Other languages besides English: As some Contact Centres deal with multi-lingual calls, fluency in a required language will be advantageous.

Please note that you must have the right to live and work in Ethiopia.

Salary & Benefits

Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. 

Apply

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